IT Support

Keep Your Business Running Smoothly

24/7 remote support, on-site service, preventive maintenance, and expert technical assistance for Tanzanian businesses. Fast response times and guaranteed service levels.

Comprehensive IT Support Solutions

We provide reliable support that keeps your technology infrastructure running smoothly and minimizes downtime.

Remote Support

Instant remote assistance with screen sharing, remote desktop, and phone support for software, hardware, and network issues.

On-site Service

Professional technicians visit your location for hands-on support including hardware installation, network setup, and equipment repair.

Maintenance

Preventive maintenance and optimization of IT systems with regular system updates, performance tuning, and backup management.

Consulting

Strategic IT consulting to optimize your technology infrastructure with technology planning, process optimization, and training services.

Security Services

Comprehensive security solutions and vulnerability management with security audits, malware protection, and data recovery.

Cloud Services

Cloud migration, management, and optimization services including cloud migration, backup solutions, and disaster recovery.

Built with Industry Tools

TeamViewer
AnyDesk
Microsoft Intune
VMware
AWS
Azure
N-able
ConnectWise

IT Support Pricing Packages

Monthly retainer packages with guaranteed response times and SLAs.

Basic
Support Basic

Small businesses

TZS 500K – 1M/mo
  • Remote support (8am–6pm)
  • 10 tickets/month
  • 24h response time
  • Basic maintenance
  • Phone + email support
Get Started
Enterprise
Support Enterprise

Large organizations

TZS 3M – 8M/mo
  • Dedicated IT manager
  • 1h critical response SLA
  • On-site 2–3 visits/week
  • Full security + compliance
  • Custom reporting
Get Started

Our Support Process

From contact to resolution — we ensure quick and efficient support delivery.

01

Contact

Reach us via phone, email, or support portal for immediate assistance.

02

Diagnosis

Quick problem identification and root cause analysis for fast resolution.

03

Resolution

Efficient problem solving with minimal disruption to your business operations.

04

Follow-up

Ensuring complete resolution and customer satisfaction with post-support checks.

Supercharge Your Project

Enhance any package with these additional features tailored to your business needs.

🚀 Marketing & Growth

Travel Blog + 5 Posts
High-quality content to boost SEO and attract visitors
TZS 150,000
Advanced SEO Package
Deep keyword optimization, technical SEO, and ranking strategy
TZS 300,000 – 600,000
Social Media Auto-Posting
Automatically publish content to Facebook, Instagram, and more
TZS 150,000
Email Marketing Setup
Campaign setup, templates, and automation
TZS 200,000
Analytics & Tracking Setup (Advanced)
Google Analytics, Facebook Pixel, and conversion tracking
TZS 100,000

🤖 Automation & AI

Google Services Automation
Automate reports, invoices, dashboards, and workflows (Sheets, Docs, Slides, Drive)
TZS 100,000
AI Chatbot Integration
Automated customer support and smart replies (Website + WhatsApp)
TZS 250,000
Bulk SMS System Setup
Send SMS campaigns directly from your system (Admin Panel)
TZS 200,000
Extra SMS Credits (100 Pack)
Additional SMS bundles for campaigns and notifications
TZS 50,000

💳 Payments & Integrations

Online Payment Integration
Integrate M-Pesa, Airtel Money, cards, and APIs like Snippe
TZS 200,000
API Integration (Any System)
Connect your system with external services (SMS, CRM, payments)
TZS 150,000 – 400,000

🖥️ Systems & Features

Admin Dashboard System
Manage users, reports, payments, and operations (Custom CMS)
TZS 300,000 – 700,000
Booking & Reservation System
Online booking with calendar and notifications
TZS 250,000
E-commerce Store Setup
Sell products/services with cart and checkout
TZS 350,000
Custom Tour Map & Itinerary Builder
Interactive travel/tour planning system
TZS 250,000

💬 Communication & Support

WhatsApp Business API Integration
Automated messaging and customer engagement
TZS 200,000
Live Chat Support System
Real-time website chat support
TZS 180,000
Push Notifications (Web + Mobile)
Instant alerts for offers and updates
TZS 120,000
Emergency 24/7 Support
Priority technical support anytime
TZS 100,000/month

🌍 Localization & Branding

Multi-Language (DE / FR / IT)
Reach international customers
TZS 300,000 per language
Logo Design + Brand Kit
Professional branding package
TZS 150,000
Domain + Professional Email Setup
Custom business emails (e.g. info@yourdomain.com)
TZS 80,000

⚙️ Security, Performance & Infrastructure

Website Speed Optimization
Improve performance and loading speed
TZS 120,000
Security Hardening & Firewall Setup
Protect against hacking and vulnerabilities
TZS 150,000
Cloud Backup & Disaster Recovery
Automatic backups and restore solutions
TZS 150,000/month
Monthly Performance Report
Detailed insights on system performance
TZS 80,000/month

🔍 System Auditing (Premium)

System Audit & Performance Review
Full inspection: security, performance, code, APIs. Includes vulnerability check, payment & API audit, SEO review
TZS 200,000 – 500,000
Monthly System Monitoring & Audit
Continuous monitoring, alerts, and optimization
TZS 150,000/month
Penetration Testing (Advanced Security)
Simulated real-world attacks to test system security
TZS 400,000+

📱 Mobile & Advanced

Mobile App (Android – Basic)
Convert your system into a mobile app
TZS 800,000+
Select Add-Ons & Get Started

Need IT Support? We're Here 24/7

Get immediate assistance and a detailed quote within 24 hours. Keep your business running smoothly.